Hello,

This is Bespin Global Cloud Technical Support Team.

We would like to inform you about how to request cloud technical support through our customer support portal.

❗ In some cases, our team may request an IAM Role for AWS Support.

You can find the creation manual and AWS Case open notes in the link below.

→ IAM Role Creation Manual for AWS Support

→ AWS Case open Precautions

1. Problems/Technical Inquiries (Tech)

• After logging in, click New Ticket in the upper right corner.

• Fill in [Submit] and [Requestor] according to the ticket submission form.

  Under Service, select the item you want and set the emergency level for your inquiry

          

        (Ex. Service: AWS -> EC2, Emergency: Low)

• In the Description column below, enter the details of the inquiry you want.

  When you are done, press Submit to submit your request.

• Fill in the information below and submit it for a faster response.

  -> AWS account ID, RI ID, region, screenshot, payment, purchase history, etc.

AWS Account ID

• Issue Start/End Time
• region
• resource ID
• Issue status (whether the issue continues, has been resolved, has been resolved and reoccurred)
• detailed description of the situation

    -> If you have difficulty explaining in writing, it would be better if you could draw it in the form of a picture and attach it.

    -> In some cases, you can understand the contents through Outbound Call. If you need a detailed explanation, you can ask for a phone number.

calling number of Bespin Global Customer Support Center

 : 00682220236532

• It can be displayed as an international call. However, it is sent domestically, so you can receive it with confidence. (We utilize AWS Connect service)

감사합니다.