Hello,

This is Bespin Global Cloud Technical Support Team.

We would like to show you how to request Cloud Technical Support through our customer support portal.

❗ In some cases, our team may request an IAM Role for AWS Support.

You can find the creation manual and AWS Case open precautions at the link below.

→ IAM Role Creation Manual for AWS Support

→ AWS Case open Precautions

1. Issue/Technical Inquiries((Tech)

• After logging in, click on [New Ticket] in the upper right corner.

• Fill in [Title], [Requestor] according to the ticket submission form.

       Under [Services], select the item you want and set the [Urgency] for the call.

        (Ex. Service: AWS -> EC2, Urgency: Low)

• In the [Description] box below, enter the details of the inquiry you are requesting.
   When you are done, click [Submit] to send your request.

• If you fill out the information below and submit it, you can get a faster response.

        -> AWS account ID, RI ID, region, screenshot, payment, purchase details, etc.

• AWS Account ID
• Issue start/finish time:
• Region:
• Resource ID:
• Issue status(Is the issue still ongoing, or solved, or recurred?): 
• Description of the situation:

        -> If you have difficulty explaining in writing, it would be better if you could draw it in the form of a picture and attach it.

        -> In some cases, you can understand the contents through Outbound Call. If you need a detailed explanation, you can ask for a phone number.

2. Account/billing Inquiries(Non-tech)

• Before requesting an account/billing inquiry, the following process must be preceded so that we can check and support your account.

       The following steps must be performed with the root account.

• Fill in [Title], [Requestor] according to the ticket submission form.

        Under [Services], select the item you want from Billing -> [Category] and set the [Urgency] for the call.

• In the [Description] box below, enter the details of the inquiry you are requesting.

• If you fill out the information below and submit it, you can get a faster response.

        -> AWS account ID, RI ID, region, screenshot, payment, purchase details, etc.

• When you are done, click [Submit] to send your request.

Calling number of Bespin Global Customer Support Center : 00682220236532

• It can be displayed as an international call. However, it is sent domestically, so you can receive it with confidence. 
• (We utilize AWS Connect service)

Thank you.